Council for Technology Chair on Client Service Needs of IIABA

In her other role as chair for ACT, Treutel is focused on helping the 300,000 member agents of the IIABA to create
and expand their internet marketing using live chat and social media. “About 40 percent of our agents have
websites and many are searching for new consumer facing apps to facilitate client access,” she said. “Some
agents may be fearful that live chat will be just one more duty for themselves and their employees. What’s great
about LiveChime chat is that we can respond to a request in a variety of ways. My team is notified with a pop up
on their computer as well as an email and text message. If we happen to miss the request, the prospect or
customer can leave contact information for follow up.”

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